Patricia Johnson

Music News, Reviews, and Interviews

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Optimizing Patient Satisfaction in Healthcare Settings

As we previously reported, maintaining patient satisfaction is now even more of a priority for hospitals as it is closely tied to revenue. A new rule mandated by the Affordable Care Act pits hospitals against each other in a competition for reimbursements, and the scores are based on patient satisfaction rates determined by Medicare-approved surveys. […]

Gauging First Impressions

First impressions are crucial for creating a strong, positive perception of your business in the minds of your customers. People often make their major impressions within the first few seconds of coming into contact with a person or place. Your reception staff affects whether that customer has an overall positive or negative initial experience with […]

Technology has a Place at the Restaurant Table

According to the National Restaurant Association’s 2012 Restaurant Industry Forecast released earlier this month, half of consumers would use a restaurant’s smartphone app to preview menus and make reservations; nearly 40% would use a tablet computer provided at the table to view the menu and place their order; and half would take advantage of at-table electronic payment […]

Restaurant Patrons Notice Your Restrooms

One of the most important features of a restaurant actually has little to do with the menu, and may often go overlooked to the detriment of the business’s success. Restaurant patrons notice the restrooms, and their opinion of the facilities affects their perception of the restaurant as a whole. A recent Harris Interactive poll found […]

Selecting the Right Venue for Your Event

When choosing a venue for your conference, trade show, or other event, there are several key factors that you should keep in mind to ensure that the venue meets your needs and that your event runs smoothly. Get to know your target audience and what they want from the event, then evaluate your potential locations […]

Benefits of Catching Restaurant Problems Early with Instant Alerts

Customers notice problems with your service or restaurant environment much more intimately than your staff, especially with problems arising from sub-par service or issues with the environment, such as bathroom cleanliness. If a customer is bothered by something which may have gone overlooked by staff and management they may log on to a review website […]

E-mail Marketing – A Cost-Effective Way to Build Relationships

You have successfully attracted a prospect to your website or a customer to your restaurant. How do you retain their interest and keep them coming back? Your best bet to develop a long term relationship with your customers is to obtain their email address and include them in your electronic marketing campaigns. Here are a […]

Happy Patients, Profitable Hospitals

Beginning in October 2012, patient satisfaction will reach a new level of importance to hospitals. Medicare, the largest single payer for hospital services, will give patient satisfaction more weight in determining hospital reimbursements based on quality of care. In accordance with a new rule mandated by the Affordable Care Act, hospitals will soon compete against each […]